Frequently asked questions
How long does shipping take?
Each order is printed on demand. Production takes 2–7 business days, after which your order ships. Estimated delivery times from shipment:
United States: 5–10 business days
Europe: 5–10 business days
Rest of world: 10–20 business days
You will receive a tracking number by email once your order has shipped.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and import taxes charged by your country — these are not included in the order total and are the responsibility of the recipient. Delivery times vary by destination.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the items in your order. The exact rate will be shown before you complete your purchase.
How do I track my order?
You will receive an email with a tracking number once your order has shipped. Use that number on the carrier's website to follow your shipment. If you have not received a tracking email within 10 business days of placing your order, please contact us.
My package shows as delivered but I haven't received it.
First, check around your property and with neighbours, as carriers sometimes leave parcels in unexpected spots. If it still cannot be found, please contact us within 7 days of the marked delivery date with your order number and we will investigate with the carrier and arrange a resolution.
What is your return policy?
All sales are final. Because every item is made to order, we do not accept returns or exchanges for change of mind or sizing errors. Please use the size guide on each product page before ordering.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a clear photo — we will arrange a free replacement or refund.
My order arrived damaged or incorrect — what do I do?
Please contact us within 7 days of receiving your order. Include your order number and a clear photo showing the issue and we will send a replacement or issue a full refund at no extra cost to you.
Can I cancel or change my order?
Orders are sent to our fulfillment partner shortly after placement. We can only cancel or modify an order within 1 hour of it being placed. If you need to make a change, please contact us immediately. After that window, the order cannot be altered.
How do I find the right size?
Every apparel product page has a size guide button that opens a chart with measurements in both centimeters and inches. We recommend measuring a garment you already own and comparing to the chart. If you are between sizes, size up.
What are the products made of?
Each product page lists the exact materials and print specifications. Our apparel is sourced and fulfilled through Printful, using high-quality blanks from brands such as Bella+Canvas and Gildan. Specific fabric composition is listed on each product.
How do I care for my order?
To keep your item in the best condition, wash inside out on a cold, gentle cycle. Tumble dry on low or hang dry. Do not iron directly on the print. Avoid bleach and dry cleaning.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay where available. All transactions are processed securely through Shopify Payments.
Why is a phone number required at checkout?
A phone number is required so our fulfillment partner can contact you in case of a delivery issue. Your number will not be used for marketing purposes.
How do I get in touch?
You can reach us via the contact form on our website. We aim to respond to all enquiries within 1–2 business days.